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FAQ

CORTEN STEEL vs BLACKENED STEEL
When exposed to the elements Corten Steel will develop a natural rusty paint over time which naturally seals the steel and keeps corrosion to a minimum. Its highly durable and requires no maintenance or further treatments. Its an earthy rustic looks that blends naturally with outdoor landscapes. It can be used indoors or outdoors.

Blackened Steel on the other hand is steel that has been heat treated so that it develops rich black and blue tones which are then sealed with a wax to protect it. Its best suited to indoor life as the steel will still rust over time and require re-waxing.

HOW DO I INSTALL MY STACKER?
For safety reasons the stackers must be mounted against a wall using the fixing points. Due to the size and weight we recommend that this is done by a registered builder.

DO WE MAKE CUSTOM SIZED STACKERS?
Absolutely! If you have a certain size or shape in mind we can make a custom stacker for you. Lead time for these are 2-3 weeks. Please email orders@sainteloi.co.nz with your specifications and we will get back to you.

Care & Maintenance

Corten Steel requires no maintenance and will start to develop a natural rusty patina almost immediately. A dense, mature, and protective dark orange-brown patina will be fully formed by around 6 months.

Blackened Steel is suitable for indoor use only. It is finished with a wax seal to prevent rusting that will need to be re-applied periodically. If you notice any small rust spots appearing you can remove these with a scotchbrite and then wipe with a dry rag.

If you have any questions with the regards to care and maintenance please reach out to nicola@sainteloi.co.nz

Warranty

Manufacturer’s Limited 1-Year Warranty

This warranty is voluntary and is provided by St.Eloi (referred to as "we", "us", or "our"). It applies exclusively to our steel wood stackers purchased directly from our website.

1. Warranty Period
We warrant that your steel wood stacker will be free from structural defects in materials and workmanship under normal residential use for a period of one (1) year from the original date of purchase (the "Warranty Period").

2. Remedies Under This Warranty
If a valid structural flaw or manufacturing defect is identified and reported within the Warranty Period, we will, at our options and discretion, provide one of the following remedies:

Repair the affected steel component or frame.
Replace the wood stacker with an identical or comparable new unit.
Refund the original purchase price of the product.

3. Specific Exclusions
This voluntary warranty covers structural manufacturing faults only. It does not cover:

Natural Weathering & Patina: Surface rust, surface oxidation, or the natural development of a rust patina over time
Misuse or Overloading: Structural bending or damage caused by loading the stacker beyond its intended weight capacity or storing items other than firewood.
Finish Wear: Scratches, chips, or minor surface imperfections resulting from everyday use or exposure to environmental elements.
Improper Assembly: Faults or structural failures caused by incorrect setup or poor installation.
Commercial Use: Any unit utilised for commercial, industrial, or high-traffic public business environments, as this product is designed and warrantied strictly for domestic residential use.

4. How to Claim
To file a warranty claim, please contact nicola@sainteloi.co.nz

Privacy policy

Last updated: August 29, 2026

St.Eloi operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). St.Eloi is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email nicola@sainteloi.co.nz

Shipping

For our large stackers we use a specialist Mainfreight service to ship nationwide. The stacker will be strapped to a pallet and delivered via a tail gate truck. Every delivery is handled by a 2-person crew to ensure your stacker can be safely moved to your spot of choice without putting the burden on you.

The smaller fireside stackers are boxed and shipped via NZ Post.

In-stock orders are shipped within 1-2 business days and shipping times are between 3-5 days dependent on location. If your item is out of stock we will notify you via email to confirm your shipping date.

Return Policy

Return & Refund Policy
We take great pride in the quality and craftsmanship of our wood stackers. If you are not entirely satisfied with your purchase, we are here to help.

1. Consumer Guarantees Act (New Zealand)
Our return policy operates alongside your rights under the New Zealand Consumer Guarantees Act (CGA).

Faulty Products: If a wood stacker arrives damaged, has a manufacturing defect, or fails to meet the guarantees of acceptable quality and fitness for purpose under the CGA, you are entitled to a remedy.
Minor Faults: If the issue is minor, we reserve the right to repair the product, provide a replacement, or offer a refund at our discretion.
Major Faults: If the product has a major failure (e.g., it cannot safely hold wood or is structurally unsound), you have the right to choose between a replacement or a full refund.

2. Change of Mind Returns
Because our wood stackers are bulky, heavy, and often custom-made or finished to order, we do not offer refunds, returns, or exchanges for a simple change of mind, incorrect size selection, or change in personal circumstances.We highly recommend carefully measuring your space and checking the dimensions listed on our website before finalizing your purchase.

3. How to Initiate a Return for Faulty Items
If you believe your wood stacker is faulty or was damaged during transit, please contact us within 24 hours of receiving your delivery:

Email us at nicola@sainteloi.co.nz with your order number.
Provide a brief description of the issue.
Attach clear photographs of the fault or transit damage.

Once we assess the claim, we will guide you through the next steps for a repair, replacement, or refund.

4. Shipping & Return Costs

Faulty Items: If the product is confirmed to be faulty or damaged upon arrival, we will cover all costs associated with returning the item and delivering a replacement.
Unauthorised Returns: Please do not send products back to us without prior written confirmation from our team, as we cannot accept liability for items returned without an approved claim.

Do you ship internationally?

Due to the size and weight of our products we cannot offer international shipping.

Reach us Monday-Friday at nicola@sainteloi.co.nz or on 021 028 66740

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